If our merchant wasn’t already using eCom, this would be the point where they set up their online inventory (made simpler by using an integrated system) and design their website theme. Using both Lightspeed Retail and Lightspeed eCom, managing online orders is fast and frictionless. Merchants use the same backend to manage both their brick and mortar and online store. Let’s take a merchant using Lightspeed, for example. This will be easier if the tools you use all work together. A system to alert customers that their order is ready for pickup.To facilitate click and collect, you need: Prepare your ePOS system for click and collect If you haven’t already implemented it into your store, here’s how.ġ. How to get started with click and collectįar from being just a quick fad as a result of the pandemic, the specific mechanics of click and collect are likely here to stay for the long run. Customers appreciate the ability to shop with you wherever they are without needing to wait for (or pay for!) shipping click and collect is an ideal mix between convenience and speed that slots nicely into the busy schedules of your customers. The combination of convenience means that buying online and picking up in-store isn’t likely to fade away when social distancing measures end. It represents a safe way to skip the shipping costs for eCommerce without heading to a potentially packed store, and it gaves customers a way to keep visiting their favourite local retailers even when in-store shopping was shut down. Download the playbook What is click and collect?Ĭlick and collect refers to making a purchase remotely (through eCommerce, typically, though in rare cases purchases may be made over the phone) and then picking the purchase up at the shop without physically entering it.Ĭlick and collect has seen an increase in popularity over the last few months as merchants have grappled with social distancing measures.
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